Australian Defence ICT specialists Insitec has secured the renewal of one of its largest contracts for $43.5 million, providing technical and professional services to the Department of Defence’s Chief Information Officer Group (CIOG) Service Management Branch (SMB).

Insitec Group Managing Director Michael Branch said it was a two-year contract with a one-year extension, engaging at least 60 staff. The SMB contract was acquired by Insitec in 2021 after the acquisition of Canberra-based consulting firm DMV’s ICTPA membership. Insitec expanded its significant ICT team capabilities with the addition of more than 50 DMV staff.

Michael Branch

“Insitec responsibilities for SMB are wide-ranging and cover process governance, user-facing services, service maturity improvements, service management reporting and the interim enterprise information management data warehousing capability,” Branch said. “We also assist with service integration and management (SIAM) governance, customer feedback and complaints, user self-service, event and incident notifications, executive dashboards as well as assist the commonwealth in representational duties across forums, working groups and other project requirements as needed. It’s a mix of highly skilled technical and professional resources whose combined efforts have made significant contributions across SMB. Insitec is building a globally competitive sovereign capability for the Australian Defence Force and with a focus on high-level integration skills, locally-provided technical support and innovative cyber services.”

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